Troubleshooting — MoviePro Manual

19.1

Recording and image problems#

Recording does not start

Check: Read the Assist Line or alert. Check camera permission, the recording destination, available space, and the accepted format.
Fix: Wait for a lens change or preset application to finish.
Confirm: Retry once the controls are ready and confirm that the timer starts.

The take stops unexpectedly

Check: Read the stop message and save outcome. Check Record Duration, storage, power, temperature, and whether the app was interrupted.
Confirm: Play the end of the file.
If cut short: If the message says the ending was cut short, inspect that region before using the take.

A format or control is unavailable

Check: Check the active lens, codec, color mode, frame rate, and Long-Record Mode.
Fix: Change the conflicting setting, then check the full format again.
Note: Some readouts, such as a fixed-lens aperture, are informational.

An exposure or focus lock does not hold

Check: Read the state in the relevant rail. A camera or format change may release or alter a hold.
Fix: Re-aim, let the image settle, and set it again.
Confirm: For exposure, inspect the full receipt's Exposure lock information after a test.

The preview and saved file look different

Check: Check Color Mode and Log Look. With Bake LUT in recording off, a Rec.709 preview can accompany a Log file.
Confirm: Confirm HDR support and color management in the player or editor.
Also check: Also check recording crop, mirroring, desqueeze, and the active stabilization tier.

Frames are dropped or the phone is hot

Check: Inspect the receipt and play the file.
Fix: Free storage, check the drive and cable, and allow the device to cool. Reduce the recording load if necessary.
Confirm: Re-test with the final setup; a smooth preview alone does not confirm a clean recording.

19.2

Audio, presets and saved files#

The meters do not move

Check

Check microphone permission.
Confirm the selected input and whether recording audio is enabled.
Reconnect the microphone and check the route name.
Speak close to the intended microphone and make a test take.

Audio clips or sounds distorted

Fix: Lower input gain when the route allows it, reduce the microphone's own gain, or move it farther from the loud source.
Confirm: Check the saved test through headphones.
Note: Lowering headphone playback volume does not repair recorded clipping.

The wrong microphone is selected

Cause: iOS normally records from the microphone connected last. Settings › Audio › Microphone chooses only the built-in microphone.
Fix: Disconnect the microphone you do not want, or turn Settings › Audio › Bluetooth Mic off. Then check the input name in the audio controls: Choose the microphone.

A preset does not apply

Check: Wait for any active apply to finish, then read the reported failed setting. Check that its lens and format are available. Inspect the camera after a failed restore.
Fix: Apply a compatible setup or update the preset deliberately.

The preset check mark disappears

Check: A tracked setting changed. The saved setup remains in the preset; what it tracks: What a preset saves.
Fix: Use applies it again; Update replaces it with the current setup. Inspect Details before choosing.

A recording is missing

Check: Check the selected destination at recording time. Look in App Library, Photos, or the selected Files folder or SSD. Read the save result. For App Library & Photos, check whether the original saved but the Photos copy failed.

The external destination is unavailable

Fix: Reconnect the drive and verify it appears in Files. Re-select the folder or SSD in Save Destination. Check cable, power, free space, and write access.
Confirm: Make a new short test and find the saved file before the next take.

19.3

Permissions#

First-run setup asks for Camera and Microphone and cannot finish without both; Photos and Location are optional. Change any of them in the iOS Settings app under Apps › MoviePro, or tap Open Settings where MoviePro offers it.

The screen reads Camera Access Off

Fix: Tap Open Settings and turn on Camera. MoviePro starts again when you return to it.

Record asks: Record without audio?

Cause: Microphone access is off. Recording anyway makes a silent take; the Assist Line reads NO MIC · RECORDING SILENT throughout.
Fix: Turn on Microphone for MoviePro in the iOS Settings app. This alert has no Open Settings button.

The receipt reads Couldn't save to Photos

Cause: Photos access is off. The take is kept in App Library.
Fix: Allow Photos for MoviePro in the iOS Settings app, or set Settings › Storage › Save Destination to App Library.

Remote reports Local Network is off

Fix: Tap Open Settings and turn on Local Network. Only Remote needs it.

Clips have no location

Cause: Location access is off. Clips are saved without location, and no message appears.
Fix: Allow Location for MoviePro in the iOS Settings app, and turn on Settings › Metadata › Location Tagging.

19.4

Remote Control problems#

The filming phone is not in the list

Check: Both phones on the same Wi-Fi network or Personal Hotspot, MoviePro open on both, and the green antenna beside PRO on the filming phone (Source).
Fix: If the controller shows Local Network is off, tap Open Settings and allow it.

Could not link to the camera

Fix: Bring the phones closer, check the network, and tap the filming phone again.

Camera is already controlled by another device

Fix: Disconnect the other controller, or tap Disconnect on the filming phone, then connect again.

Syncing with camera… does not finish

Check: Remote shows Pro and Auto only. Put the filming phone in Pro.

The link drops during a take

Expect: The controller returns to its console; the filming phone does not stop its take because the link dropped.
Fix: Tap the filming phone to reconnect; there is no automatic reconnect. Or stop the take on the filming phone.
Note: If the filming phone left MoviePro, for example for a call or the Home screen, its take may have ended: check it on the filming phone.

The picture stutters or Wi-Fi is limited

Cause: The link carries only the picture and the controls; the recording on the filming phone is not affected.
Fix: Bring the phones closer, or use a less busy network or Personal Hotspot.

Record shows Unlock Remote Control

Fix: Unlock Remote Control, or disconnect and record on the filming phone.