Frequently asked questions.

MoviePro is a professional video camera app for iPhone and iPad. It combines automatic shooting, direct manual control, two-camera recording, remote operation, professional formats, audio monitoring, and detailed post-take reporting in one app.

MoviePro is designed for solo operators, filmmakers, creators, educators, journalists, trainers, interviewers, and small production teams. It can be used for interviews, events, field reports, teaching videos, performances, social content, controlled productions, and other mobile video work.

Apple's Camera app is optimized for quick everyday capture. MoviePro adds selectable codecs and color modes, manual exposure and focus, scopes, audio controls, presets, Dual Capture, two-iPhone Remote Control, external-storage workflows, and a Take Receipt that reports what happened during each take.

MoviePro 10 is a rebuilt camera rather than a visual update. Capture is now organized around Auto Mode, Pro Mode, and Dual Capture; Remote Control is built into the same app; important recording conditions stay visible; and every completed take receives a Take Receipt.

No. MoviePro 10 is focused on video recording and does not provide a still-photo capture mode.

MoviePro requires iOS 18 or later on iPhone and iPadOS 18 or later on iPad. Individual recording capabilities still depend on the cameras and encoders in the device.

MoviePro provides full capture interfaces for iPhone and iPad. It also includes an Apple Watch companion for previewing the paired iPhone camera and controlling recording; the Watch does not record independently.

Lens choices, maximum resolution and frame rate, 10-bit capture, HDR, Apple Log, ProRes, ProRes RAW, Dual Capture, stabilization tiers, external-drive recording, and some audio options depend on hardware and the selected format. MoviePro checks the active device and shows, hides, or disables choices accordingly.

Open Settings > App > Help for the in-app operating guide. The installed version and build appear under Settings > App and at the bottom of Help; the website Manual and release information cover the current public version.

A scene is a purpose-built capture workspace, not a visual filter or saved preset. Auto Mode, Pro Mode, and Dual Capture arrange the controls and camera behavior around different ways of shooting while using MoviePro's shared recording system.

Auto manages exposure, white balance, and stabilization for fast shooting. Pro adds manual ISO, shutter, white balance, tint, and focus, plus scopes, presets, and repeatable focus and zoom moves. Dual Capture operates two supported cameras together in PIP, Split, Two Files, or Cam Switch formats.

While the camera is idle, tap the AUTO, PRO, or DUAL badge at the top-left and choose another scene. MoviePro then reconfigures the camera and displays the controls for that scene.

No. Stop the current take before changing scenes because switching scenes reconfigures the capture session.

The scenes share compatible format, audio, metadata, and storage settings, but each scene applies its own limits. Auto uses automatic exposure and whole frame rates, Pro exposes manual controls and exact fractional rates, and Dual Capture adapts the setup to multi-camera limits.

Camera access is required to record video. Microphone access is needed for sound; without it, MoviePro can record silently only after confirmation. Photos, Local Network, and Location permissions are needed only for their related export, Remote Control, and location-tagging features.

Open Auto Mode, frame the shot, confirm the intended audio source on the meters, and tap the red Record button. Tap Stop when finished, then use the Take Receipt to confirm the save result and choose Preview, Share, Good Take when available, or New Take.

Tap the main red button while the camera is idle to start. During recording, the same control becomes Stop; MoviePro never blocks the Stop action.

Yes. Tap Pause during recording to stop adding content temporarily, then tap Resume to continue the same take and file.

The Assist Line is a prioritized message area near the preview. It shows the most important current recording, audio, storage, stability, or informational condition; a quiet Assist Line is normal and means there is no current message.

Use Auto Mode when framing, sound, and timing matter more than operating individual camera parameters. It suits interviews with changing light, teaching videos, field work, family or event coverage, and fast-moving situations.

Auto manages exposure, white balance, and system video stabilization. You can still choose a lens, set the focus and exposure point, apply exposure compensation, lock white balance, select a Motion Blur style, monitor audio, and zoom smoothly.

Tap the subject in the preview. The reticle confirms the point MoviePro uses for autofocus and automatic exposure; tap elsewhere to move it.

Tap the EXP chip and move the control toward a brighter or darker offset. The selected value remains visible on the chip; double-tap EXP to return the offset to zero.

Yes. Tap the WB chip to hold the current automatic white balance, then tap it again to resume automatic adjustment. This helps prevent color shifts when the framing passes differently colored objects or backgrounds.

Motion Blur controls shutter timing while Auto continues managing exposure. Auto lets the system decide; Crisp uses a 90° shutter, Natural uses 180°, and Cinematic uses 360° for progressively more visible motion blur.

Auto asks iOS for system-managed stabilization appropriate to the active lens and format. It does not expose an Off switch; use Pro Mode when you need to choose a stabilization tier or disable stabilization.

While idle, tap the lens control and choose from the cameras available on the current device and format, such as ultra-wide, wide, telephoto, or front. Physical camera changes are made between takes.

Pinch the preview or use the right-edge zoom rocker. The rocker produces a smooth ramp, and zoom remains available during a take within the range of the active camera and format.

Auto uses compact chips such as EXP and WB to show adjustments, locks, or conditions that need attention. They remain quiet when there is nothing relevant to report, but any setting you apply stays visible so it cannot remain active unnoticed.

Use Pro Mode when consistency and repeatability matter more than automatic adaptation. It is suited to controlled lighting, matching multiple takes, deliberate motion blur, manual focus moves, Log or ProRes workflows, scope-based exposure, and saved camera setups.

Pro adds manual ISO, shutter, white balance, tint, and focus; automatic hold states; precision focus and zoom rails; A/B moves; scopes and monitoring overlays; presets; Next Clip metadata; and explicit stabilization choices.

AE means the camera is choosing ISO and shutter automatically; ME means you control them. Use the exposure-state control to change modes, or move the ISO or shutter rail to enter ME; an amber lock indicates that the current AE result is being held.

Tap ISO, shutter, WB, or TINT in the telemetry bar to open that rail; opening one closes the previous telemetry rail. Focus has its own control and can remain open beside another rail when the screen layout allows it.

Open the ISO or shutter value in the telemetry bar and move its rail. Choose Angle or Speed under Settings > Camera > Shutter Units; angle expresses exposure as part of each frame interval, while speed displays values such as 1/50.

Held AWB freezes the automatic white-balance result the camera has already chosen. MWB gives you direct control of color temperature and tint; moving either manual rail enters MWB. Use held AWB for a quick lock and MWB for a measured or repeatable setting.

A normal automatic state continues adapting to the scene. An automatic value shown in amber with a lock icon is held at its current result; a manual value follows the position you set on its rail until you change modes.

Open the Focus Rail and switch from AF to MF, then drag between Near and Far to select a lens position. Focus Peaking can outline sharp high-contrast edges to help you judge the result.

Open the Focus or Zoom Rail's A/B controls, set the two endpoints, choose a duration from 0.5 to 3 seconds, and run A→B or B→A. Rehearse before recording, especially after changing lenses or subject distance.

Pro includes Histogram, RGB Parade, Waveform, and Vectorscope, plus Focus Peaking, Zebra, False Color, and Clipping overlays. They affect only the monitoring image and are never burned into the recording.

Yes. Tap the compact scope readout to open the full Analytics panel. On iPhone you can pinch the expanded panel for a closer view within the available screen space; on iPad, tap the scope chassis to switch between its compact and full tiers.

Presets store repeatable Pro camera and format setups. Select a preset and tap Apply, then confirm the effective lens, exposure, white balance, focus, zoom, audio, stabilization, and format—especially when the preset was created on another device.

Next Clip prepares slate metadata for the upcoming take. Open it before recording to set the Project, Camera ID, and optional Scene and Take values; MoviePro freezes those details when the take begins.

Exact NTSC fractional rates—23.98, 29.97, and 59.94—require Pro Mode with manual exposure because the sensor cadence must be held precisely. Auto and Dual Capture use the nearest whole-number rate instead.

Dual Capture records two supported cameras on the same device at once. Use it for presenter-and-scene videos, interview reactions, front-and-rear coverage, or two rear-camera perspectives when one operator needs two simultaneous views.

Dual Capture requires a device that supports Apple's multi-camera capture system. MoviePro lists only the pairs the current device can run together, which may include front plus wide, telephoto, or ultra-wide cameras and supported rear-camera pairs.

PIP places one feed over the other in one composed file. Split combines both feeds side by side; Two Files records each camera separately as a matched take; Cam Switch records one file while you cut between the two live cameras during the take.

Choose the format and supported lens pair while idle. In PIP, Split, and Two Files, use Swap to select the primary feed; in Cam Switch, the live selector chooses which camera is being written at that moment.

Tap the primary feed to set its focus and exposure point, and use the zoom control for that primary camera. Change the lens pair or other session-reconfiguring choices between takes.

Dual Capture uses automatic exposure and white balance rather than Pro's manual rails. AE/WB Lock holds the current automatic result for both cameras; release it when you want both feeds to adapt again.

Available resolutions depend on the device, camera pair, and codec. Dual Capture records at up to 30 fps and converts fractional NTSC selections to the nearest whole-number rate.

One selected microphone supplies audio for the whole Dual Capture take, including Two Files. Confirm the source and meters before recording because the two camera feeds do not use separate microphones.

Running two cameras, previews, and encoders uses more power and processing capacity than a single-camera scene. It can also increase heat and storage demand—especially in Two Files—so monitor the status indicators and test the intended format for long sessions.

Remote Control lets one iPhone record while a second iPhone monitors and operates it over a local network. It is useful when the filming phone is mounted, out of reach, facing away from the operator, or positioned where touching it would disturb the shot.

Install MoviePro on two iPhones, connect both to the same Wi-Fi network or Personal Hotspot, and allow Local Network access. Keep MoviePro open and the filming iPhone awake; recording through Remote Control also requires the Pro unlock or an active 7-day pass.

On the filming iPhone, open Auto or Pro and choose Remote Camera from the Remote control. On the second iPhone choose Remote Control, select the filming iPhone when it appears, and wait for settings synchronization and the live view.

Both iPhones must share the same local Wi-Fi network or Personal Hotspot. Remote Control is not an internet-control service and cannot connect devices across unrelated cellular or remote networks.

You can start, pause, resume, and stop; monitor the live view, audio, timer, battery, storage, thermal state, and Assist Line; zoom; set focus or exposure points; select supported lenses while idle; adjust supported Pro controls; and change compatible format settings between takes.

One. The current version of Remote Control operates one Remote Camera iPhone at a time.

Keep MoviePro in the foreground on both devices and keep the Remote Camera iPhone awake. The camera leaves discovery soon after its app goes into the background; if only the control link drops during a take, the filming iPhone still owns the recording and continues locally.

Confirm both iPhones are on the same local network, Local Network access is enabled, MoviePro is open on the filming iPhone, and that phone is awake. Temporarily disable VPN or filtering software, move closer to the access point, then reconnect or reopen MoviePro if necessary.

Confirm both phones remain on the same network and MoviePro is still active on the filming iPhone. Move closer, reduce hotspot congestion, or reconnect; MoviePro may lower monitoring bitrate on a limited network, but that does not reduce the quality of the file recorded on the Remote Camera iPhone.

Yes. The live view and commands travel directly between your devices over the shared local network or Personal Hotspot. Remote Control does not require a MoviePro account and does not send the camera feed through MoviePro servers.

Physical camera changes are made between takes because they reconfigure the capture session. During recording, zoom positions that remain on the active camera can still be used within that camera's supported range.

Yes, you can zoom during a take. Choosing a different physical camera provides its optical viewpoint, while continuous zoom within the active camera uses its available sensor crop and digital range; large digital factors trade away detail.

Tap a subject in the preview to place the focus and exposure point, and the reticle confirms the target. If Settings > Camera > Tap Action is set to Hide UI, change it back to Tap to Focus before using this gesture.

In Pro Mode, the Reticle setting offers Standard, Center, and Hidden behavior. Center mode lets a preview tap hold focus and exposure together; for focus-only control, use AF hold or MF on the Focus Rail.

In Auto, lock WB and use exposure compensation while automatic exposure continues. In Pro, hold the current AE or AWB result, or switch to ME and MWB for fully repeatable values. In Dual Capture, AE/WB Lock holds the automatic result for both cameras.

Open Settings > Video Format and choose Video Encoding, Color Mode, Resolution, and Frame Rate in that order. Each choice can constrain the next, so review the effective values after changing a lens, scene, preset, or format.

Standard recording paths offer 16:9, 4:3, 2.40:1, and 1:1 where supported. Framing Guide keeps the full selected frame and shows the aspect as a guide; Crop bakes it into the recorded file. ProRes RAW uses device-derived full-sensor dimensions instead.

MoviePro offers curated 4K, 1080p, and 720p tiers for standard formats, subject to the active device, lens, codec, color mode, aspect ratio, and frame rate. ProRes RAW uses the full-sensor resolutions supplied by supported hardware.

MoviePro offers standard cinema and broadcast rates supported by the active configuration, with compatible devices and formats reaching 120 or 240 fps for slow motion. Higher rates impose additional codec, audio, analytics, and monitoring limits.

Yes. Pro Mode records 23.98, 29.97, and 59.94 precisely. Maintaining that fractional sensor cadence requires manual exposure, so selecting one switches exposure to ME; Auto and Dual Capture use the nearest whole-number rate.

MoviePro records QuickTime .mov files using H.264, HEVC, supported ProRes 422 variants, or ProRes RAW. The choices shown depend on the device and the rest of the selected format.

Yes, on supported devices and formats. MoviePro can offer ProRes 422, 422 HQ, 422 LT, and 422 Proxy; these use fixed, substantially higher data rates than H.264 or HEVC.

Yes, when the device exposes a compatible full-sensor RAW format. MoviePro offers ProRes RAW and ProRes RAW HQ, and both require a compatible USB-C external SSD formatted as exFAT.

Depending on the device and codec, MoviePro offers SDR 8-bit Rec.709, SDR 10-bit Rec.709, HDR, Apple Log, and Apple Log 2. Unsupported combinations are omitted or disabled.

Both use an SDR Rec.709 output, but 10-bit stores more tonal and color steps, giving supported grading and processing workflows more precision. SDR 8-bit is the more broadly compatible choice.

Yes, on supported 10-bit devices and formats. HDR requires a compatible display and editing or delivery workflow to be viewed correctly; otherwise it can appear different from the MoviePro preview.

Yes, on supported devices; Apple Log 2 additionally requires iOS 26 or later. Log deliberately stores a low-contrast, low-saturation image for grading latitude, so it normally looks flat until a suitable transform or grade is applied.

Encoding, color mode, resolution, frame rate, lens, stabilization, and scene constrain one another. MoviePro exposes only combinations the active hardware can deliver and may adjust a dependent choice when an earlier part of the format chain changes.

H.264 and HEVC provide video-quality tiers that scale their data rate. ProRes and ProRes RAW use fixed codec-defined rates, and Long-Record Mode uses the system encoder's bitrate.

Long-Record Mode uses Apple's hardware movie encoder to reduce processing load, heat, and power use during extended takes. It uses system video quality, records AAC audio, treats the selected aspect as a framing guide, and can fall back to HEVC if the hardware path cannot deliver the requested combination.

No. Standard MoviePro writer recordings add a time-of-day timecode track. Long-Record Mode, ProRes RAW, and other hardware movie-file paths—such as recording above 60 fps—do not include that track.

Yes. MoviePro writes standard QuickTime files, and its timecode is designed for workflows such as Final Cut Pro and DaVinci Resolve. Confirm that the editor and computer support the chosen codec, bit depth, HDR, Log, or ProRes RAW format before an important production.

MoviePro can use the built-in microphones and compatible wired, USB-C, headset, wireless-receiver, and Bluetooth inputs recognized by iOS. There is no separate brand whitelist: if iOS presents a DJI, RØDE, Shure, or other device as an input, MoviePro can select and record it. You do not have to take that on trust while shooting: the microphone icon beside the meters changes shape with the kind of input actually in use — a microphone for the built-in mics, a plug for wired, USB-C and headset inputs, a Bluetooth mark for wireless ones — and shows struck through if the input drops. A glance confirms the take is on the microphone you intended.

Yes. Connect it before the take, confirm its name in the audio controls, and watch the meters. Most USB microphones offer manual gain control — through MoviePro's input-level control, on the microphone or receiver itself, or both. MoviePro asks the connected input what it supports rather than assuming: the input-level control is live when that input exposes gain, and shown disabled rather than moving a control that would do nothing.

Yes, if iOS recognizes and routes the receiver as the current audio input. Connect it before recording, confirm that MoviePro shows the expected input name, and test the meters with every intended transmitter. USB or adapter-connected receivers do not require Bluetooth Mic; enable it only when the receiver itself uses a Bluetooth audio-input route.

Yes. Enable Bluetooth Mic in MoviePro and make sure iOS has connected the device in a microphone or hands-free mode, not playback-only stereo mode. Test the range and connection before an important take.

Connect the microphone before recording, then use Settings > Audio > Microphone to choose Auto, a built-in position, or None. MoviePro follows iOS-recognized external inputs, and Pro's input picker lets you confirm the exact source when several are available. While you shoot, the microphone icon beside the meters reflects the kind of input in use — built-in, wired or USB, or Bluetooth — so the source stays confirmable without opening a menu.

MoviePro shows an immediate warning such as Mic Disconnected while the video take continues. Check the cable, receiver, Bluetooth link, or transmitter, then use the Take Receipt and playback to decide whether the take is usable.

Yes, when headphones are connected and the route supports monitoring. Tap the audio meters to expand the audio controls, then use Monitor in Auto or MON in Pro to listen to the incoming signal while recording.

Green indicates a healthy working range, yellow means the signal is approaching the top of the meter, and red indicates a very hot signal with possible clipping. Leave headroom for unexpected peaks.

Yes, when iOS and the active input expose software gain control. If the control is unavailable, adjust the microphone or receiver itself or change its distance from the source.

Yes, when the selected source provides two channels. For the supported built-in stereo microphone path, MoviePro follows the device's physical orientation so left and right remain aligned, then freezes that mapping for the take; external devices supply their own channel layout.

MoviePro offers AAC, integer LPCM, and 32-bit IEEE Float on supported paths, with selectable sample rates. Long-Record Mode, ProRes RAW, and recording above 60 fps use the hardware movie-file path, which can require AAC or reinterpret unsupported PCM choices.

Connect it before the take, confirm iOS recognizes it, and make sure Microphone is not set to None. For Bluetooth, enable Bluetooth Mic and use microphone mode; if another app is holding the input, close it and reopen MoviePro with the microphone connected.

Lower MoviePro's input gain when available, reduce the microphone or receiver output, or move the microphone farther from the source. Floating-point recording cannot repair clipping that occurred before the signal reached MoviePro.

Open MoviePro Settings > Audio > Microphone and make sure it is not set to None. Check the mic status: MoviePro shows a disconnected-microphone glyph when no microphone is available. Verify the intended source name and meter movement, then check external cables, receiver power, transmitter mute, or Bluetooth mode. Read the Take Receipt's Audio result and test playback through the intended output.

Yes, when the active lens and format support stabilization. Auto uses a system-managed mode; Pro offers Off, Standard, Cinematic, and Extreme, with the strongest available implementation selected according to the device and operating system.

Stabilization capability belongs to the active camera connection, so a mode supported on one lens, resolution, or frame rate may not work on another. Choose a lighter tier, lower the format load, change lenses, or use Off in Pro.

Yes, in Pro Mode. Open More > Stabilize and choose Off. Auto Mode always uses system-managed stabilization and does not expose an Off setting.

Yes. A gimbal stabilizes the phone physically while MoviePro handles capture. In Pro, compare Off and Standard and keep the result that best suits the rig and movement, because combining physical and electronic correction can sometimes affect deliberate moves.

Use Remote Control from a second iPhone or the MoviePro Apple Watch app paired with the filming iPhone. Keep MoviePro open on the mounted iPhone.

Yes. The Watch app shows a live preview from the paired iPhone and can start or stop recording. MoviePro must remain open on the iPhone, and any warning that needs a decision directs you back to the phone.

The default destination is MoviePro's App Library. You can instead save to the system Photo Library or choose Files/External Storage; each recording appears only in the destination that actually received it.

Open Settings > Storage > Save Destination and choose App Library, Photo Library, or Files/External Storage. On supported hardware, Record to Connected SSD appears when an eligible drive is available.

Yes, on supported USB-C devices. Use a writable external SSD that iOS exposes to MoviePro and does not mark unsuitable for capture; ProRes RAW specifically requires a compatible USB-C SSD formatted as exFAT. Test the complete drive, cable, and format combination before critical work.

If an ordinary Files or external destination is unavailable when a take begins, MoviePro can fall back to the App Library and reports the actual destination in the Take Receipt. ProRes RAW cannot fall back internally and will not start without compatible external storage. Never disconnect a drive during recording or finalization.

ProRes RAW and ProRes RAW HQ require a compatible external SSD. Other combinations remain subject to the active device and iOS capture limits, which MoviePro checks before starting.

MoviePro evaluates the active save destination, not a different volume shown elsewhere. Internal App Library space, Photos capacity, and an external drive can differ, and high-data-rate or Two Files recording consumes the remaining space much faster.

Open the storage indicator to see MoviePro's estimated remaining recording time for the active destination and format. Higher resolution, frame rate, bitrate, ProRes or RAW codec, and Dual Capture Two Files all increase the estimated consumption.

The Take Receipt is MoviePro's post-take report. It confirms whether the file was saved and presents available audio, exposure, format, storage, frame-drop, slate, and recording-integrity information, with Preview, Share, and Good Take actions when eligible.

With Take Receipt off, a brief summary appears for a few seconds; tap it to open full details. With Take Receipt on, the full receipt appears after every take and stays until dismissed. Failed takes and remotely controlled takes always show the full receipt.

MoviePro did not produce a usable saved file. Check destination access, available space, external-drive state, and the receipt's failure details, then make a short test recording before repeating important material.

Only takes saved to the App Library appear in MoviePro's App Library. A recording sent to Photos or Files remains there, while an external file can also become unavailable when its drive is disconnected; check the Take Receipt and Save Destination.

App Library clips are grouped by date and can be sorted Newest first, Oldest first, or Favorites first. Find filters the grid to All Clips, Favorites, Good Takes, or Issues; it is not a free-text filename search.

Good Take marks a slate-based take you prefer for the edit. Favorite is a general App Library flag. Issues collects takes whose recorded receipt contains a warning or failure; all three can be used as App Library filters.

The player supports play, pause, scrubbing, sharing, and audio-output selection. Info shows available facts such as resolution, frame rate, codec, color mode, frame drops, audio input and peak, lens and capture settings, stabilization, slate, and recorded location.

Yes. Tap Select in the App Library, choose the clips, then use Share. The same selection mode also supports batch Favorite and Delete actions.

Open the clip or select it in the App Library, tap Share, and choose Save to Camera Roll in the system share sheet. MoviePro keeps the App Library original.

Yes. MoviePro leaves the original recording unchanged and creates an export copy when needed. That copy can receive a readable name based on project, date, scene, or take metadata.

The App Library stores the video together with MoviePro's receipt, Good Take state, and sidecar records. Photos or Files receive the video and embedded metadata, but not every App Library record travels with it.

After confirmation, MoviePro permanently removes the selected App Library video and its associated MoviePro records. Back up anything important before deleting it.

Camera access supplies the live image and is required for video recording. Microphone access adds sound; if it is unavailable, MoviePro asks for confirmation before starting a silent recording.

Photo Library access is used only when you choose Photos as the save destination or export a clip to Photos. Recording to the MoviePro App Library or Files does not require Photo Library access.

Local Network access lets two iPhones discover each other and communicate for MoviePro Remote Control. It is not needed for normal recording on one device.

MoviePro asks only if you enable Location Tagging. When allowed, the location can be written into the recording's metadata; the feature is optional and can remain off.

Only the feature that needs the permission is affected: denying Camera blocks recording, denying Microphone limits you to confirmed silent recordings, and denying Photos, Local Network, or Location disables the related destination or feature. To change a decision later, open the iPhone Settings app, select MoviePro, and enable the required permission.

MoviePro does not upload your recorded video or audio and does not sell personal data. Release builds may send limited app-usage events and crash diagnostics through Firebase to help improve reliability; these diagnostics do not contain your footage, audio, or recorded content. See the MoviePro Privacy Policy for full details.

MoviePro keeps the active camera configuration valid, so changing the lens, codec, color mode, resolution, frame rate, stabilization, or scene can make another option unavailable or require a compatible value. Stop recording, review the Video Format chain and Assist Line, then reduce the format load or select a supported combination. Some features also require particular hardware, iOS support, or the Pro unlock.

A warning explains a condition that needs attention and may offer a safe choice, such as confirming a silent take. If recording does not start, check Camera and Microphone permissions, free space at the selected destination, the connection to any required external SSD, the Assist Line, and access to the selected recording mode. Wait briefly if the camera is still reconfiguring, then try a short test take.

Read the Take Receipt first, then check remaining space, the selected Record Duration, external-drive and cable stability, device temperature, and interruptions such as another app taking control of the camera or audio session. After correcting the likely cause, make a short test recording before repeating an important take.

Yes. For recording paths that support frame monitoring, the Take Receipt and clip Info panel report detected frame drops. If drops occur, check storage speed and free space, let a hot device cool, close unnecessary processing, and try a lower resolution, frame rate, bitrate, or codec load. Some very high-frame-rate paths do not provide the same live drop monitoring.

The on-screen preview shares processing resources with capture, scopes, stabilization, RAW or other demanding formats, and Remote preview streaming. MoviePro prioritizes the recording, so occasional preview hesitation does not necessarily mean the saved file dropped frames. Check the Take Receipt or clip Info panel to verify the take, and reduce monitoring or format load if needed.

Video encoding, high frame rates, ProRes or RAW capture, Dual Capture, live scopes, charging, and warm surroundings can generate substantial heat. Move the phone out of direct sun, remove an insulating case if safe, stop charging when practical, allow it to cool, or choose a lighter format. If iOS presents a temperature warning, stop recording and let the device cool before continuing.

MoviePro's Screen Dimmer reduces display brightness to save power and heat without changing the recorded exposure. Check Settings > Camera > Screen Dimmer and the iPhone's own brightness or thermal dimming before adjusting exposure solely from screen brightness; use the meter, zebra, or scopes when judging the image.

Confirm that the viewing app and display support the recording's color mode and metadata. HDR can look different on an SDR display, while Log is intentionally flat and normally needs a compatible transform or color grade. Stabilization and display-preview processing can also change framing or appearance, so compare the file in a color-managed player and check the Take Receipt for the format actually recorded.

Check the current AF/MF state, the selected Tap Action, and whether the active lens and scene support the control you are trying to use. In Auto, use Tap to Focus and then lock focus if needed; in Pro, select manual focus or open the focus rail. Aim at a subject with clear contrast, and reopen the rail or reselect the lens if the camera has just been reconfigured.

Confirm that iOS can see the drive, it is writable, has sufficient free space, and remains connected through a reliable data cable or powered hub if required. Reopen Save Destination and select or adopt the drive again. ProRes RAW requires a compatible USB-C external SSD formatted as exFAT; never disconnect it while a take is recording or finalizing.

Confirm that Photos is the selected destination, MoviePro has Photo Library permission in iPhone Settings, and the device has enough free space. Check the Take Receipt for the destination that actually received the take, because a recording saved to the App Library or Files will not automatically appear in Photos.

Make sure the Watch is paired with the iPhone, the MoviePro Watch app is installed, MoviePro is open on the iPhone, and both devices are nearby with their normal wireless connections enabled. If recording needs a warning or permission decision, complete it on the iPhone before using the Watch control again.

Reopen MoviePro and check whether the last take appears in its destination or App Library before recording again. Let an overheated device cool, free storage if necessary, disconnect and reconnect optional accessories, and retry with a short, simpler-format test. If the problem repeats, restart the iPhone, install the latest MoviePro and iOS updates available to you, and contact support with the details listed below.

Include the iPhone model, iOS version, MoviePro version and build, selected scene or role, lens, resolution, frame rate, codec, color mode, microphone, save destination, and any connected drive or accessory. Describe the exact steps and copy the Assist Line, warning, Take Receipt, or clip Info wording. MoviePro's Contact Support screen can attach app diagnostics; it does not attach your footage.

You can record in Auto Mode for free. You can also open and explore Pro Mode, Dual Capture, and Remote Control without paying, but recording with those feature sets requires the one-time Pro unlock or an active 7-day pass — $19.99 and $2.99 respectively in the US App Store, and set per storefront elsewhere.

The one-time Pro unlock is $19.99 in the US App Store and permanently unlocks recording in Pro Mode and Dual Capture, plus recording through Remote Control, for the purchasing Apple Account. It is a one-time in-app purchase rather than a recurring charge. App Store pricing is set per storefront, so the amount shown in your region may differ; the price on the App Store at the moment of purchase is the one that applies.

Yes. The non-renewing 7-day pass is $2.99 in the US App Store and unlocks the same Pro, Dual Capture, and Remote recording capabilities for seven days. It expires automatically and does not convert into a subscription. Pricing varies by App Store storefront, so the amount shown in your region may differ.

No recurring subscription is required under MoviePro's current purchase model. Auto recording is free, the Pro unlock is a one-time purchase, and the optional 7-day pass does not renew automatically. Customers with an older subscription may still see its management entry in Settings.

Open MoviePro's purchase or App settings and choose Restore Purchases while signed in with the Apple Account used for the original purchase. Previous eligible paid owners should use the same restore process; if access is still missing, contact support with the purchase history or receipt details available from Apple.

On another compatible device using the same Apple Account, install MoviePro and choose Restore Purchases. Whether a purchase can be shared through Apple Family Sharing is shown on the App Store listing and also depends on the family's purchase-sharing settings; check the listing for the current position before relying on it.

Refund eligibility and decisions are handled by Apple. If MoviePro shows Request a Refund in App settings, use it for the eligible purchase; otherwise sign in at reportaproblem.apple.com, choose Request a refund, and select the MoviePro transaction.

Open Settings > App > Help or Contact Support inside MoviePro, or email support@moviepro.app. Include the device, app and iOS versions, recording settings, and the exact warning or Take Receipt details so the issue can be reproduced.